Client Services Representative

Primary Duties/Responsibilities: Support customers with account inquiries and questions via telephone, e-service inquiries, and mail by performing the following duties: Assist customers by providing account information and explaining available services such as savings & checking accounts, online banking, mobile banking, debit cards, wire transfers, security code words, stop payments, reconcilements, balance transfers and account closing; Support e-service clients with ACH processing and general online banking inquiries Assist customers with debit card questions, maintenance & issue new debit cards; Provide customer service and support to internal and external clients and resolving customer questions and concerns in a timely manner;

Other duties as assigned. Qualifications: Excellent customer service & communication skills for assisting clients by telephone and online; Solid knowledge of bank products & services; Computer skills (Word processing, Windows), understanding of online services, typing, spelling & grammar for written communications; Effective level of problem solving; works independently and in conjunction within the department and with other departments to assist with daily operations; Knowledge of bank operations desirable.

This is a Full-Time Position. Hilltop Bank is an EEO Employer. No established salary range. Apply at hilltop.bank/about/careers.