Branch Services Representative—Mountain Plaza Office
Casper, Wyoming
Job Summary: The Branch Services Representative provides a comprehensive banking
experience by performing teller transactions and assisting customers with
account opening, maintenance, and other banking needs. This position delivers
exceptional customer service, identifies opportunities to recommend appropriate
bank products and services, and supports the growth and retention of customer
relationships. This position follows established policies and procedures,
maintains accurate transactions and records, and demonstrates sound risk
management practices.
Primary Duties/Responsibilities: Accurately process customer transactions,
including deposits, withdrawals, transfers, check cashing, and loan payments.
Balance assigned cash drawer(s), investigate and promptly report discrepancies,
and follow established cash-handling and balancing procedures; Open, close,
revise, and maintain checking, savings, time deposit, IRA, and safe deposit box
accounts in accordance with established procedures; Collect, verify, and
maintain required customer identification, account-opening documentation, and
related records in accordance with bank policy and applicable requirements;
Identify customer needs and recommend appropriate banking products and services
to support relationship growth, retention, cross-selling, and referral goals;
Assist customers with debit and other card services, online banking enrollment
and functionality, and general banking inquiries; Provide notary services in
accordance with applicable requirements and bank procedures; Process payments
for lockbox clients and complete related documentation, balancing, and reporting
responsibilities; Respond to telephone inquiries, prepare correspondence, and
provide timely follow-up on customer requests; Complete required reports and
maintain accurate customer records, transaction documentation, and account
information; Protect customer information and maintain confidentiality,
professionalism, and sound judgment in all interactions; Follow established
policies, procedures, and regulatory requirements, including applicable customer
identification, BSA/AML, OFAC, fraud prevention, transaction security,
cash-handling, and robbery-awareness procedures; Verify transactions, follow
applicable dual-control and internal-control requirements, and promptly escalate
unusual activity, suspected fraud, or other concerns; Collaborate with team
members to support daily operations, provide consistent customer service, and
achieve branch and departmental goals; Perform other duties as assigned.
Qualifications: Strong customer service, communication, and interpersonal
skills; Ability to accurately process financial transactions and maintain
attention to detail; Ability to identify customer needs, explain banking
products and services, and make appropriate recommendations and referrals;
Strong problem-solving, organization, and time-management skills; Ability to
maintain confidentiality and exercise sound judgment when handling sensitive
financial information; Ability to follow established procedures, comply with
regulatory requirements, and recognize and escalate potential fraud or
suspicious activity; Proficiency with computers and the ability to learn banking
systems and related technology; Ability to work collaboratively while managing
competing priorities in a customer-facing environment.
This is a Full-Time Position. Hilltop Bank is an EEO Employer. No established
salary range. Apply at hilltop.bank/careers
Publication date: October 22nd, 2026